rk77's Privacy Policy and Data Protection Commitment

Introduction and Scope of Policy

rk77 is a trusted online gaming platform in Bangladesh. We place the highest priority on the privacy of our users. This Privacy Policy explains what types of information are collected from users of the rk77 platform, how that information is used, who it may be shared with, and what measures we take to protect your data.

This policy applies to the website https://rk77.mom and all services connected to it. By using our platform, you are considered to have agreed to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our platform.

What Information We Collect

rk77 collects a limited amount of information necessary to provide its services. The different types of information are described in detail below.

2.1 Information You Provide Directly

When you create an account on rk77 or use our services, the information you provide yourself includes:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Payment information (such as bKash, Nagad, or Rocket account numbers)
• National ID card or passport details for identity verification
• Address information

2.2 Automatically Collected Information

When you use the rk77 platform, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Your activity on the platform and session duration
• Information collected through cookies and similar tracking technologies
• Game play history and financial transaction records

2.3 Information Received from Third Parties

From time to time, we may use trusted third-party services for identity verification or fraud prevention purposes. Relevant verification data may be received in such cases, but it is strictly limited to the necessary purpose.

How Your Information Is Used

rk77 uses your information only for legitimate and necessary purposes. Those purposes are listed below:

• Account management: To create, manage, and secure your account.
• Service delivery: To carry out gaming, betting, and financial transactions.
• Age verification: To confirm that the user is 21 years of age or older.
• Customer support: To assist with your questions and resolve issues.
• Security assurance: To prevent fraud, money laundering, and other illegal activities.
• Legal compliance: To comply with applicable laws and regulations.
• Platform improvement: To analyze user experience and improve service quality.
• Communication: To send important updates, transaction notifications, and relevant information.

We never sell or transfer your information to third parties for marketing purposes without your consent.

Information Sharing Policy

rk77 does not share your personal information with third parties as a matter of policy. However, exceptions may occur in the following limited circumstances:

4.1 Service Providers

Trusted service providers that assist in operating our services (such as payment processors and technology infrastructure providers) may have limited access to your information. They operate under strict confidentiality agreements and may only use the information for specified purposes.

4.2 Legal Requirements

We may be required to disclose information under court orders, government directives, or applicable legal obligations. Such disclosures will always be kept within the necessary limits.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user data may pass to the new authority. In such cases, the terms of this policy will be maintained and users will be duly notified.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the rk77 platform to improve user experience and ensure service functionality.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. Maintaining login sessions, storing security tokens, and remembering your preferred language — these are the functions of essential cookies. Disabling these cookies will prevent the platform from working correctly.

5.2 Functionality Cookies

These cookies are used to remember your preferences and settings (such as preferred interface view and game history). They help provide a personalized experience.

5.3 Analytical Cookies

Anonymous usage statistics are collected to analyze platform performance and improve service quality. This data is processed in aggregate form and is not used to identify any individual.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit the platform's functionality.

Data Security Measures

rk77 uses industry-standard technical and organizational measures to protect your personal information.

While we make every effort to protect your information, no one can guarantee complete security when transmitting data over the internet. We therefore ask you to keep your account credentials private and to use a strong password.

Data Retention Period

rk77 does not retain your personal information beyond the required period. The following policy is followed in determining retention periods:

• Active accounts: Information is retained for as long as your account remains active.
• Inactive accounts: If an account is inactive for an extended period, the associated personal data may be deleted or anonymized.
• Financial transaction records: Retained for the period specified by legal obligations.
• Dispute resolution: In the case of an ongoing dispute or legal process, relevant information may be retained until the matter is resolved.

After the designated period, data is securely deleted or anonymized so that it is no longer associated with any individual.

Your Rights and Controls

As an rk77 user, you have the following rights over your own information:

• Right of access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to rectification: If your information is incorrect or incomplete, you may request that it be corrected.
• Right to erasure: In certain circumstances (where the information is no longer necessary and there is no legal obligation), you may request that your information be deleted.
• Right to restrict processing: You may object to or request a restriction on the use of your information for certain specific purposes.
• Right to data portability: You may request that the information you have provided be made available in a structured format.
• Withdrawal from marketing communications: You may remove yourself from promotional communications at any time.

To exercise any of the above rights, please contact [email protected]. We will respond to your request as promptly as possible after appropriate verification.

Protection of Minors

rk77 provides services only to individuals aged 21 or older. We do not knowingly collect or process personal information from anyone under the age of 21.

Age verification measures are in place during the registration process. If we become aware that information has been collected from a person under the age of 21, that information will be immediately deleted and the associated account will be closed.

If you believe that a person under the age of 21 has opened an account on rk77, please inform us at [email protected].

Third-Party Services and Links

The rk77 platform uses services from various software providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi to operate games. These providers follow their own privacy policies.

For payment processing, we work with bKash, Nagad, and Rocket. These payment-related transactions are governed by their own security and privacy policies.

rk77 is not responsible for the privacy practices of the aforementioned third parties. It is recommended that you read the privacy policy of the relevant organization before using their services.

Policy Changes and Updates

rk77 periodically reviews this privacy policy and updates it as needed. Changes to this policy may occur due to service changes, technological developments, or legal requirements.

For significant changes, we will post a notice on the platform or send information to your registered email address. Continued use of the platform after changes will be considered acceptance of the updated policy.

We therefore recommend that you visit this page regularly and read the latest version of the policy.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us. rk77's customer service team is active 24/7 and provides support in both Bengali and English.

We will respond as quickly as possible after receiving your request. We take any concerns related to your privacy seriously and make every effort to resolve them appropriately.