rk77 — all your questions answered in one place

The most common reason for a pending withdrawal is that your KYC verification has not been completed. Withdrawals can also be held if wagering requirements have not been met. Check the Profile section of your account — if there is a request to submit any documents, complete that first. If the issue persists, contact us via live chat and our support team will assist you right away.

Withdrawals at rk77 are generally completed within 1 hour. The same fast process applies to all three methods — bKash, Nagad, and Rocket. However, there may be a slight delay if a verification process is in progress or if a major system update is underway. If you experience any issue, please let support know.

The minimum withdrawal amount at rk77 is ৳1,000. This applies equally to bKash, Nagad, and Rocket. Withdrawal requests below this amount will not be accepted by the system. Please wait until your account has a sufficient balance before submitting a request.

No. Under rk77's security policy, withdrawals will only be sent to a wallet registered in your own name. The name on your bKash, Nagad, or Rocket account must match the name registered on your rk77 account. Withdrawals to a wallet under a different name will be rejected — this is mandatory for the protection of funds.

The wagering requirement is calculated only on the bonus amount — not on the deposit amount. The wagering multiplier is 20x. For example, if you receive a ৳2,000 bonus, you must complete a total of ৳40,000 in wagers before withdrawing the bonus winnings. This requirement applies separately to each bonus.

rk77 is a fully browser-based platform, so you can play on Android and iOS smartphones, tablets, and any desktop or laptop without downloading a separate app. For the best experience, use the latest version of Chrome, Firefox, Safari, or any other modern browser. Some live games may have limited functionality on older Android (below 5.0) or older iOS devices.

Open rk77.mom in Chrome, then tap the menu button and select "Add to Home Screen". On iOS Safari, tap the share icon and select "Add to Home Screen". This way rk77 will appear on your phone just like an app and can be opened directly without a browser.

Yes, almost all games on rk77 — slots, live dealer tables, fishing games, and sports betting — can be played directly in a mobile browser. The games are built on HTML5 technology, so no separate app or Flash plugin is needed. Make sure you have a stable internet connection for a good experience.

First, clear your browser's cache and cookies: in Chrome, go to Settings → Privacy → Clear browsing data. Then refresh the page. If the problem continues, try opening the site in a new browser tab or restart your phone. If you are using an older browser, updating to the latest version often resolves the issue.

After your connection is restored, log in to the site and go to the game section — in most games the ongoing round will reload. Round data is stored on the server for slots and live games, so if a round was completed during a sudden disconnection, the result will be credited to your account correctly. If you notice any discrepancy, contact support.

Teen Patti is a three-card game where each player tries to form the highest card combination against the dealer — Trail, Pure Sequence, Sequence, Color, Pair, and High Card are the rankings. Andar Bahar is simpler: the dealer turns over one card, and you bet on whether the next card of that value will land on Andar (inside) or Bahar (outside). Both games at rk77 are broadcast in real time from a live dealer studio.

rk77's live casino tables are arranged with players of different budgets in mind. There are various levels ranging from low-budget tables to high-limit premium tables. The minimum and maximum bet amounts for each table are clearly shown before you enter the game lobby, so you can decide in advance which table to sit at.

Yes, rk77's live dealer games work perfectly on mobile. The video stream auto-adjusts for the mobile screen and the betting buttons are optimized for touchscreen use. However, with at least 4G or a good Wi-Fi connection, the live video will run without buffering. The game may also have an option to lower stream quality on a weak network.

Bets in Roulette can be divided into two main types. Inside bets: betting on a specific number (Straight Up), two numbers (Split), or a row of three numbers (Street) — lower chance of winning but higher reward. Outside bets: red or black, even or odd, 1-18 or 19-36 — higher chance of winning but lower reward. All these types of bets can be placed at rk77's live roulette tables.

Many live dealer games have an in-game chat box where you can send messages directly to the dealer. Dealers often welcome players and answer general questions. However, for assistance with platform rules, payments, or account-related matters, it is best to contact rk77's own support channels.

A KYC verification request is usually made at the time of the first significant withdrawal. It may also be requested if any unusual activity is detected on the account or as part of a security review. Submitting documents in advance helps avoid delays at the time of withdrawal, so it is wise to submit documents in the profile section right after creating an account.

At rk77, the National ID Card (NID) is the most accepted document for identity verification. A valid passport or driving licence can also be submitted. A recent utility bill or bank statement may be requested for address verification. Documents must be clear and legible — blurry or torn images will not be accepted.

rk77 wants to ensure that the account holder and the payment wallet holder are the same person. This is an important measure for preventing fraud and money laundering. If the name on your rk77 profile, NID, and bKash / Nagad / Rocket account are all the same, verification will be completed quickly. If there is any difference in names, inform support in advance.

If verification is rejected, a reason is usually provided — such as a blurry image, expired document, or name mismatch. Fix the issue and resubmit the documents. When taking photos, ensure adequate lighting and keep all four corners of the document within the frame. If you do not understand the reason, speak with the support team via live chat or email — they will clarify the steps.

Yes. All documents submitted to rk77 are stored securely with SSL encryption. Your personal information is used only for the verification process and necessary security checks — it is not sold or transferred to third parties. Read our Privacy Policy for more details.